Your business deserves better than yesterday's tools.

A small business counter stuck in the past: an answering machine with 99 messages, a paper calendar, a box of receipts, a ledger and piles of paperwork.

Premium websites, AI receptionists and custom systems for small businesses.

I research your industry, design around what makes your business distinct and upgrade the tools you already use. You work directly with me from start to finish.

Websites

A website that lookslike the businessyou run today.

The old wayCustomers look you up before they call. An old site, or no site at all, can send them to the business down the street.

I design and build your website around your business, with an identity of its own: your services, your photos, your reviews, your customers, your brand.

  • Designed only for your business
  • Contact forms that send every inquiry straight to you
  • Built and hosted in your own accounts
Tell me about your business

LiveParisi PsychiatryPsychiatry practiceVisit

A beige 1990s computer monitor with sticky notes on the frame reading backup Fri!, call back Mrs. D, order paper and website??
  1. Parisi Psychiatry, live
  2. BQ Real Estate, live
  3. Steven's Auto, live
  4. G&G Cleaning, live
  5. BrowBlendz Studio, preview
  6. Suprema, live
  7. 3rd Wave Cafe, preview

AI receptionists

An AI receptionistthat picks upwhen you can't.

The old wayYou're with a customer and the phone rings out. After hours it goes to voicemail, and some callers try the next number instead.

It covers the calls you can't get to, set up around your business. It answers questions, takes messages, books appointments, puts callers through to you and texts them the link they need. You choose which calls it takes.

  • Puts callers through to you when they ask for a person
  • Takes messages with the reason for the call
  • Books appointments right on the call
  • Texts callers the link they need

The receptionist I built for 3rd Wave Cafe.

The old answering machine from the counter, its display reading 99 messages.

    Custom systems

    The steps you repeat,built intoone system.

    The old wayBookings, follow-ups, quotes, receipts and client files each live in a different notebook, inbox or drawer, and every one of them waits for you.

    I build each system around how your business should run, starting with whatever costs you the most time.

    • Built in stages, one piece at a time
    • Everything working together in one system
    • Grows as your business does
    • Runs in your own accounts
    Tell me about your business
    A stack of old floppy disks with handwritten labels: invoices '97, client list, quotes, payroll and backup, do not erase; the disk on top has two gears drawn on its label.
    What a system can take on0 of 8 connected
    • SchedulingPaper calendarBooked, reminded, refilled
    • Follow-ups & emailInbox · 214 unreadDrafted and sent on time
    • Quotes & invoicesWord doc, emailedSent, tracked, chased
    • ExpensesA shoeboxRead and filed from a photo
    • Client recordsFiling cabinetFiles in one place
    • LeadsSticky notesInquiries captured
    • ReviewsNever askedHappy customers asked
    • ReportsGut feelingA weekly summary

    Plus inventory, ordering, staff schedules and more. Three examples next.

    Custom systems · Scheduling

    Your whole schedule,clear at a glance.

    The old wayBookings live on paper, in texts and in your head. A cancellation leaves an empty hour; a forgotten appointment becomes a no-show.

    One calendar for everything on your schedule: appointments, meetings, shifts and jobs. Online booking and reminders are there when you want them.

    • Your whole week in one view
    • Reminders before each visit
    • Online booking, if your customers need it
    • Your hours and rules, set by you
    Tell me about your business
    The paper wall calendar from the counter: crossed-out days, circled dates and handwritten notes.

      Custom systems · Expenses

      Your expenses,tracked froma single photo.

      The old wayReceipts end up everywhere: your car, your desk, a shoebox. By tax season, half of them have faded past reading.

      Snap or upload a receipt and the details are organized and logged for you, in a spreadsheet you own. Shown here: a demo I built for a cafe.

      • Read from a photo in seconds
      • Filed under your categories
      • Monthly totals, ready for your accountant
      Tell me about your business
      A cardboard box overflowing with store receipts from Home Depot, Shell, Staples, ShopRite, Costco, AutoZone, Verizon and Restaurant Depot, an adding-machine tape totaling 665.42 hanging over the front.

        Custom systems · Records

        Everything you need,one search away.

        The old wayForms, quotes, invoices and sticky notes spread across trays, folders and filing cabinets. One client's history means digging through all of them.

        A custom app that keeps clients, jobs, quotes, invoices, notes and documents together in one place.

        • Forms become records you can search
        • Clients, jobs and invoices linked
        • Shaped around your fields and steps
        Tell me about your business
        A wire in-tray overflowing with paper forms; the top sheet is a client form for Harbor Point Offices, with a sticky note reading call back re: keys.

          Time

          Your time back forthe work thatneeds you.

          The old wayCalls, follow-ups and paperwork eat the hours you meant to spend on the real work.

          Small tasks add up faster than most owners think. Here's what they can cost you in a week.*

          8.4hours a week (estimate)

          *Estimate based on average time per task: about 4 minutes a call, 5 per booking, 3 per receipt or form, six days a week. Your numbers will differ; we'll go through them together.

          Tell me about your business
          The round wall clock from the counter.